Client Care
Last Updated: July 20, 2026
At MauriGamba Eyewear, every frame is thoughtfully designed to reflect exceptional craftsmanship, timeless elegance, and uncompromising quality.
Our Client Care policies are designed to ensure every purchase is accompanied by the personalized service and attention our clients deserve.
1. Returns & Exchanges
We gladly accept eligible returns or exchanges within 30 days of delivery.
To qualify, items must be:
- Unworn and unused
- In their original condition
- Returned with the original case, microfiber cloth, packaging, tags, and all accompanying materials
Returns may not be accepted for products showing signs of wear, accidental damage, alterations, or misuse.
2. How to Start a Return
To request a return or exchange, simply email our Client Care team at hi@maurigamba.com and include your order number.
Once your request has been reviewed, we will provide personalized return instructions.
If the return is due to an approved warranty claim or an error on our part, MauriGamba Eyewear will provide or reimburse the return shipping costs.
3. Refunds
Once your return has been received and inspected, approved refunds will be issued to your original payment method.
Please allow approximately 5–10 business days for your financial institution to process the refund after it has been issued.
You will receive an email confirmation once your refund has been completed.
4. Two-Year Craftsmanship Warranty
Every MauriGamba frame is backed by a Two-Year Limited Warranty from the original date of purchase.
Our warranty covers manufacturing defects in materials and workmanship under normal use.
Examples include:
- Manufacturing defects
- Hardware defects
- Structural defects resulting from normal use
The warranty does not cover:
- Scratched lenses
- Accidental damage
- Damage caused by impact or improper handling
- Exposure to excessive heat
- Normal wear and tear
- Unauthorized repairs or modifications
- Lost or stolen eyewear
If you believe your eyewear qualifies for warranty service, please email hi@maurigamba.com with your proof of purchase and photographs of the product.
Each request is carefully evaluated by our Client Care team.
5. Eyewear Care
To preserve the beauty and longevity of your MauriGamba eyewear, we recommend:
- Store your eyewear in the protective case whenever not in use.
- Clean lenses only with the included microfiber cloth.
- Avoid exposing your eyewear to excessive heat.
- Never place lenses face down on hard surfaces.
- Rinse lenses before cleaning if dust or sand is present.
Proper care helps maintain the exceptional quality and finish of every frame.
6. Inspection Upon Delivery
We kindly ask that you inspect your order upon arrival.
If your eyewear arrives damaged or if you received an incorrect item, please contact us within 5 days of delivery so we can resolve the issue promptly.
7. White Glove Client Care
At MauriGamba, our relationship with you extends well beyond your purchase.
Whether you need product recommendations, frame adjustments, replacement nose pads, warranty assistance, or general care advice, our Client Care team is always available to assist you.
8. Contact Us
If you have any questions regarding your purchase, warranty, returns, or product care, we would be delighted to assist you.
Email: hi@maurigamba.com
MauriGamba Eyewear reserves the right to update these policies without prior notice. These policies apply to purchases made directly through MauriGamba Eyewear and authorized retail partners, where applicable.